Ballysbet Privacy Policy

01 Introduction

Welcome to the Ballysbet Privacy Policy. Ballysbet operates the online betting and gaming platform at ballysbet.org, including the Ballysbet mobile app and all related services. This Privacy Policy explains how Ballysbet collects, uses, stores, and protects the personal data of everyone who visits or uses our platform.

We know that handing over personal information to any online platform requires trust. At Ballysbet, we take that responsibility seriously. This policy is written in plain language so that every player — whether you are new to online betting or a long-time Ballysbet member — can understand exactly what happens to your data.

This Privacy Policy applies to all users of Ballysbet, including registered players, visitors who browse without registering, and anyone who contacts our support team. By using Ballysbet in any way, you confirm that you have read and understood this policy. This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy.

02 Data We Collect

Ballysbet collects personal data in two main ways — data you provide directly to us, and data we collect automatically when you use the platform. Below is a full breakdown of the categories of personal data we may hold about you.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming request you have made.

03 How We Collect Your Data

Ballysbet collects your personal data through the following channels:

• Direct registration — when you create a Ballysbet account, you provide your name, email, date of birth, and contact details.
• KYC verification — when you submit identity documents such as a national ID card or passport to verify your account.
• Payment transactions — when you make a deposit or withdrawal via bKash, Nagad, or Rocket, we receive transaction reference data from your payment provider.
• Platform usage — automatically, as you browse and use Ballysbet, through cookies and server logs.
• Support interactions — when you contact our support team via live chat or email.
• Third-party verification services — we may receive data from identity verification providers we use to comply with our legal obligations.

04 How We Use Your Data

Ballysbet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We never use your data for purposes that are unrelated to your Ballysbet account without your explicit consent.

• To create and manage your Ballysbet account and verify your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket securely and accurately.
• To detect and prevent fraud, money laundering, and other illegal activity on the platform.
• To provide customer support and respond to your queries and complaints.
• To send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts.
• To monitor your betting activity for responsible gaming purposes and apply any limits or restrictions you have requested.
• To improve the Ballysbet platform based on how players use it — fixing bugs, optimising performance, and developing new features.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements.

05 Sharing Your Data

Ballysbet does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable data protection standards.

• Payment processors — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
• Identity verification providers — third-party KYC services receive your identity documents solely for the purpose of verifying your age and identity.
• Fraud prevention services — we share technical data such as IP addresses and device fingerprints with fraud detection partners to protect the platform.
• Legal and regulatory authorities — we may be required by law to disclose certain data to government bodies, law enforcement, or regulators.
• IT and hosting providers — our platform infrastructure providers process data on our behalf under strict data processing agreements.

All third parties with whom Ballysbet shares data are contractually required to keep your information confidential, use it only for the specified purpose, and maintain appropriate security standards. We do not permit any third party to use your data for their own marketing purposes.

06 Payment Data

When you make a deposit or withdrawal on Ballysbet using bKash, Nagad, or Rocket, your payment is processed directly through that provider's secure infrastructure. Ballysbet does not store your full mobile banking PIN, password, or complete account credentials on our servers.

We retain transaction reference numbers, amounts, timestamps, and the last few digits of your registered mobile number for the purposes of reconciling your account balance, processing withdrawals, and investigating any payment disputes. This data is stored securely and is accessible only to authorised Ballysbet staff.

07 Cookies & Tracking

Ballysbet uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies — required for the platform to function. These keep you logged in and remember your session. You cannot opt out of these.
• Performance cookies — help us understand which pages are most visited and how players navigate the platform, so we can improve it.
• Preference cookies — remember your settings such as language preference and display options.
• Security cookies — help detect and prevent fraudulent activity and protect your account from unauthorised access.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Ballysbet platform. For full details on managing cookies, refer to your browser's help documentation.

08 Data Retention

Ballysbet retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The general retention periods we apply are:

• Account and identity data — retained for 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records — retained for 5 years after the transaction date for financial compliance purposes.
• Support communications — retained for 2 years after the last interaction to assist with any follow-up queries or disputes.
• Technical and usage data — retained for 12 months and then anonymised or deleted.

When data is no longer required, Ballysbet deletes or anonymises it securely so that it can no longer be linked back to you as an individual.

09 Security

Ballysbet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and Ballysbet is encrypted using 256-bit SSL/TLS technology.
• Passwords are stored using one-way cryptographic hashing — Ballysbet staff cannot see your password.
• Access to personal data within Ballysbet is restricted to staff who need it to perform their job functions.
• Our servers are hosted in secure data centres with physical and network security controls.
• We conduct regular security reviews and vulnerability assessments of the Ballysbet platform.

10 Your Rights

As a Ballysbet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all data rights requests within 30 days.

11 Children's Privacy

Ballysbet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Ballysbet or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, Ballysbet will promptly investigate, close the account, delete any associated personal data, and return any deposits made — minus any winnings generated — in accordance with our Terms and Conditions.

12 Changes to This Policy

Ballysbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a prominent notice on the Ballysbet platform.

The updated policy will take effect 14 days after notification. Your continued use of Ballysbet after that date constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically to stay informed about how we protect your data.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the Ballysbet team. We take all privacy queries seriously and aim to respond within 30 days.

• Email: [email protected]
• Live Chat: Available 24/7 on the Ballysbet platform
• Response Time: Within 30 days for data rights requests; within 24 hours for general queries

For responsible gaming concerns specifically, please visit our Responsible Gaming page for dedicated support resources.